referrals

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3 Keys to Getting More Referrals from Your Networking

Posted on by Dean Mercado in Networking Leave a comment

I hate to be the one to break it to you however I’d estimate that more than 90% of business networking is a waste of time. It’s non-strategic, poorly executed, and bears little fruit… there I said it!

Now, now, wait a minute! It doesn’t have to be a waste of time. It’s just my opinion that most business professionals are either, whether they know it or not, not very good at it or are simply lazy. That’s unfortunate considering the large volumes of time and money that small businesses throw at this marketing strategy.

For the networking rock stars of the world, networking tends to be very fruitful. They get qualified referrals from their network on a regular basis. They constantly are connecting with a steady stream of targeted prospects. Why? – Because their networking is typically very strategic and very well executed.

In Malcolm Gladwell’s “The Tipping Point”, he introduces the concept of “connectors” as people with a special gift to bring the world together. Now combine that concept and attribute with author Seth Godin’s concept of “sneezers” from his book “Unleashing the Ideavirus” and now you’re talking! You’re networking with people your target market both already knows, likes and trusts and that will actively and willingly help you get your word out. Network well with these people and let the referrals roll – that is of course assuming that you, your product, and your service are worth referring.

Let’s be clear here though, you’ve got to earn referrals. Just because you believe you deserve referrals doesn’t mean you’re going to get them. You need encourage them. You need to ask for them. You need to make it easy, lucrative and fun to refer business to you. Networking rock stars understand this… they don’t leave this to chance… they create their ideal reality. How do they do this? Well here are a few tips to get you started:

1. Make it EASY for your network to refer business to you! How?

  • Make sure you regularly nurture relationships with those who either are in your target market or have access to it… especially networking rock stars!
  • Make sure they clearly understand who you serve and what you serve them with… remember this is your responsibility not theirs.
  • Be clear and specific in asking for what you want.

2. Make it LUCRATIVE for your network to refer business to you! How?

  • Paint a clear picture of what’s in it for them.
  • Always reward the behavior you want to see repeated.
  • Recognize them for their generosity and referral savvy publicly in front of their peers… people never seem to tire of this type of positive PR.

3. Make it FUN for your network to refer business to you! How?

  • Hold a referral contest where the person who refers the most business to you wins something they deem valuable.
  • When you’re “THE MAN”, you become magnetic and people will always want to be around you and please you. So become “THE MAN” or if applicable, “THE WOMAN”.
  • Everyone loves free stuff! Free is fun so if at all possible, let them sample your goods and services. This will give them first-hand experience and most likely will encourage them to speak more favorably of you, more often.

So in closing, some key questions to ask yourself are… point blank, are you referable? Are you making it easy, lucrative, and fun to refer business to you? Are you continually developing your networking skills to increase your refer-ability factor? Are you consciously and continually making an effort to identify and nurture the networking rock stars in your network? If so… GREAT… keep it up! If not, then as one of my mentors James Arthur Ray says “When would now be a good time to start?”

Copyright 2009 Online Marketing Muscle — All Rights Reserved.



The Core Secret of Superstar Entrepreneurs

Posted on by Dean Mercado in Success Leave a comment

“Be the change you want to see in the world.” — Mahatma Gandhi

Now I’ve been at this entrepreneur thing for the better part of this decade and have studied with and modeled a wide variety of superstar entrepreneurs.

One thing that permeates all of my most successful mentors as well as all of the most successful entrepreneurs I’ve come across in my travels is simply that they understand and practice this one thing…

They give!

They give their time. They give their money. They give their wisdom. They give their love. They give their compassion. They simply give of themselves first and regularly. Not because they have to, but because they genuinely want to.

They don’t give with the expectation that they will get something in return. To them, that’s not really giving.

They give because they understand it’s not about them.

They give because they genuinely want to add value to others.

They give because it’s simply the right thing to do.

Need I say more?

So in closing, it’s all about giving.

Want more money… give more money!
Want more love… give more love!
Want more power… give more power!
Want more referrals… give more referrals!
Want more testimonials… give more testimonials!

The point here is that who you’re being has everything to do with what you’re doing each day which ultimately defines what you will have in your business and in your life!

Become the conduit that supports the natural flow of the universe and see the things you want flow to and through you regularly.

Copyright 2008 Online Marketing Muscle — All Rights Reserved.



3 Tips to Getting Sizzling Referrals Every Time

Posted on by Dean Mercado in Networking Leave a comment

I don’t know about you but if done right, getting referrals from satisfied customers in my book is the #1 way of connecting with new and qualified prospects… period!

Why? Well think about it… Whose advice would you take about buying something? Someone you may not know trying to sell you something or someone you know, like, and trust who just had an amazing buying experience and feels strongly that you’d be crazy not to purchase as well.

This kind of referral is powerful! And as a matter of fact, it should be a goal of yours to get at least three of these from every customer you serve.

I have to warn you though… these types of referrals don’t come easy. You have to earn them. How? Well here are three tips to help you do just that.

1. Set the Expectation Up Front
Make it a condition of doing business together that if you do what you said you would do and they are thrilled with your work… not just happy… but thrilled with it… that in exchange they will refer you to at least three people that you may be able to serve in this manner as well.

Another possibility could be to provide separate prices for your product or service. The first one is the full price for your product or service. And the second one is a discounted price based on their agreement to provide at least three qualified referrals by project’s end.

Either way it may help you to help them understand that this is how you get your customers and that this approach allows you to keep your marketing costs down… and that savings can get passed onto them.

2. Always Under-promise and Over-deliver
Yes, you may have heard this one before, however since I run into small businesses all the time not adhering to it I felt it should be addressed.

You want the referrals… you’ve got to blow your customers away. Don’t make the mistake that many inexperienced salespeople make of giving up the farm in initial negotiations just to get the deal. Make sure you hold some gold back that you can unexpectedly throw them as a bonus. Here are a few ideas for this:

  • Refund them the difference if you were able to save them a few dollars on any product purchases you made on their behalf. For example, “Hey I was able to negotiate a better price for you on the widgets we will be using on this project, so here’s a refund check for the difference… enjoy”… How cool would that be!
  • Throw in some training to help them use the solution you delivered more effectively.
  • Or how about making a follow-up phone call a week or so after the transaction is complete to ensure they are still thrilled with the purchase.

3. Hold Them Accountable
Hey if you did what you said you would do and more, then it’s their turn to do what they said they would… refer you some business. Now do yourself a favor here and don’t let them off the hook so easily… work with them to collect your referrals. If they’re unwilling to refer, find out why. Maybe they’re not as happy with you as you thought. You can’t fix it if you don’t know what it is.

For projects that are more than just a simple one-time transaction, it may make sense to prod them periodically along the way to ensure they focus on not only referring you, but referring you perfect prospects.

So in closing, remember if you don’t ask, you don’t get. So ask because it simply is the easiest and most lucrative way to grow your business.

Copyright 2008 Online Marketing Muscle — All Rights Reserved.