5 Tips to Empower Your Web Site to Sell for You

Hey small businesses can use all the sales and marketing help they can get… am I right or am I right?!

The typical small business just doesn’t seem to have the means to hire the team they need to bring in the business. This is a big problem that typically forces the small business owner to try to go it alone… becoming the so-called “Chief Cook & Bottle-Washer”.

Now where there’s a will, there’s a way and there are ways around this dilemma. One way which we’ll discuss here is to empower your web site to become a virtual sales person. How? Well here are 5 tips to help make that happen:

1. Provide Lead Generation
It’s simple… Everyone loves free stuff. So the idea here is to offer something for free on your web site that your ideal prospect would love to get their hands on. In exchange, all you ask for is their contact information and the right to market to them going forward. Essentially you are dangling a carrot in front of them… a carrot in the form of a free special report, a free newsletter, a free eBook, free tips and tricks, free discount coupon, or a free whatever.

Chances are if they’re interested enough to sign up at your web site, they may be interested in what you offer at some point.

Keep in mind, you should be trying to build or solidify a relationship here with your prospects, not sell them; so this free giveaway must be value driven not sales pitch driven.

2. Establish or Further Your Credibility and Brand
Since people most often buy from people they know, like, and trust, your web site can be a great tool in helping build the comfort level needed to influence your prospects to buy from you.

Some great ways of doing this are by providing references, case studies, and testimonials of satisfied customers. These forms of unbiased third-party justifications are powerful at removing the fears out of doing business with you!

3. Provide Pre-sales and Post-sales Support
The possibilities here are endless. Tactics can go from as simple as a Frequently Asked Questions (FAQ) page on your web site to more interactive methods such as blogs, forums, online chatting, and more. These tactics are great to help convert those prospects who are either “sitting on the fence” or just can’t seem to get enough information to make a decision.

4. Allow Prospects to Buy Your Products and Services Directly From Your Web Site
Hey if your prospect is ready to buy, they’re ready to buy. Why stand in their way? Give them the ability to buy whichever products or services that you see fit right from your web site using either their credit card or some other immediate means such as PayPal.

The bottom line here is that people buy first with emotion and then justify their purchase afterwards with logic. So capitalize on that emotion… Get them while they’re hot so to speak and help them justify their purchase afterwards with your stellar post-sales support.

5. Provide Full Contact Information
This final tip is one that may seem like common sense but I guess it’s not because I come across web sites all the time that either do not provide full contact information or hide it so well that it’s almost impossible to find.

The idea here is to make it real easy for prospects to find you both online and offline. Provide full contact information that at a minimum includes a phone number, a fax number, an email address, and a physical mailing address because the lack of providing one can make a prospect question whether or not you are a real business.

Best case scenario is to provide this information on every page of your web site this way you prospect has it at their fingertips if they want it.

So in closing, the key lesson here is leverage. If you got a web site, make it work overtime for you. Give it a chance to earn its keep. Why not? It cost you money to create it and even more to maintain it. Milk it for all its worth!

© 2008 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then check out Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal' at http://www.MotivationalMarketer.com. Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute' at http://www.onlinemarketingmuscle.com/marketingminute/ , -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

Small Business Marketing Strategy: A Labor Day Approach to Finishing Your Year with a Bang!

Unbelievable! Labor Day is here again... how the years seem to fly by. This time of year always seems to tune me back into marketing. Why? First off because of all the big Labor Day promotions and sales that local retailers tend to bombard us with. Secondly because of what Labor Day stands for. For us Americans it’s a day to reflect on all the work and workers who made America the great country it is today! And thirdly because the year is two-thirds over already and that leaves me with the last third of the year to meet, or better yet exceed my business goals for the year.

So what I like to do is (for my business anyway) is to use the days surrounding Labor Day to do some reflecting on what’s working and what’s not working with my marketing as well as make any necessary adjustments to my marketing plan. So here’s my 3 step approach to doing just that:

Step 1 - Revisit and Refresh Goals As Needed

This goes for both personal as well as business goals. Ask yourself... Have my needs and wants changed at all? Do I still have the same passion for those things that I wanted at beginning of the year? Why or why not? Contemplating these types of questions will both tune you back into what you’re doing and why.

Step 2 - Reflect on Past Marketing Efforts

Take a look at the marketing you’ve done so far this year. Has it worked? How do you know? Well you can start by looking at the numbers because they don’t lie. How many qualified prospects did each marketing campaign bring forth? How many clients? What types of marketing strategies and tactics did you enjoy doing the most? Learning from your efforts here will significantly increase your marketing success going forward.

Step 3 - Reevaluate the Remainder of Your Marketing Plan

Now that you have a grip on what marketing worked or didn’t work and why so far this year, take a look at the marketing you have on deck. Does it still seem appropriate? What will your marketing budget support going forward? Can you step up your marketing to play a bigger and better game? The criteria here are quite simple. Do more of what’s working and less of (or eliminate) what’s not.

So in closing, I’d like to leave you with a quote from unfortunately I don’t know who to attribute this variation to. Anyway it goes like this: "Those who fail to learn from the past are doomed to repeat it". So do yourself a huge favor and take the time to learn from your past marketing efforts. Something tells me you’ll be glad you did.

© 2008 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then check out Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal' at http://www.MotivationalMarketer.com. Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute' at http://www.onlinemarketingmuscle.com/marketingminute/ , -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

marketing articles, Dean Mercado, Online Marketing Muscle, small business, marketing strategy, Labor Day

What Could Your Small Business Learn from a 16 Year Old?

I have to say, although I’ve always been a fan of the Olympics, I’ve never quite seen them the way I’m seeing them now. No I’m not talking about some new high-definition television equipment… although that would be nice too… I’m talking about seeing them with new eyes… seeing the athletes in the light of the pure-perfection that they are.

What they do is amazing! Their ability to perform seemingly incredible feats under pressure is quite impressive. However, for me it’s the person they’ve had to be and are currently being in order to position themselves for this level of greatness that just astounds me. It’s hard to believe that some of these Olympic athletes are only 16 years old. So what’s the secret to their success? How is it that a 16 year old can literally become the best in the world at anything? And what can we all stand to learn from them?

Well here are 7 core characteristics that jump out at me:

1. They Have a Dream -- They know exactly what they want… they’ve got their eye on the prize and they pursue it with unwavering determination.

2. They Set Big, Audacious Goals -- They take that vision and chunk it down into milestones that constantly push the limits of what they know to be possible.

3. They Have a Plan -- I heard one announcer say that some of the Chinese athletes have been being groomed since Kindergarten to be where they are today some 11 or 12 years later… talk about having a plan and sticking to it.

4. They Have a Winning Mentality -- In their minds, there’s simply no room for second best. They practice and practice and practice some more until they can perform their routines without blinking. They master the fundamentals knowing they lie at the core of greatness as well as identify, nurture, and capitalize on their unique talents that separate them from everyone else. They are willing to do whatever it takes to win.

5. They Have a Strong Support Structure -- This level of excellence can not be achieved alone. It’s all about team! A supportive family, great coaches, inspiring mentors, generous sponsors, like-minded peers, as well as so many others play a significant role in making it all possible.

6. They Keep Metrics -- Everything is measured to ensure proper progress is happening at all times. There is nothing left to guesswork. This becomes the measuring stick for greatness.

Lastly and most importantly…

7. They Believe in Themselves -- They honestly and wholeheartedly believe that the only limitations they face are the ones they set for themselves. This makes them powerful and unstoppable. It provides that final bit of edge needed to win.

Wow… just imagine if you as a small business owner could harness just a glimmer of all of these characteristics of greatness. How effective and successful would you and your small business be?

So why settle for mediocrity? Why live day-to-day wondering and worrying where your next meal is coming from? Is this stuff easy? No! If it was every small business would perform like an Olympic athlete. However, the lessons for success do lie all around us… even in a 16 year old… we just have to be willing enough to see it, seize it, and care enough about ourselves and those we touch to go for the gold.

© 2008 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then check out Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal' at http://www.MotivationalMarketer.com. Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute' at http://www.onlinemarketingmuscle.com/marketingminute/ , -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

For A Small Business, Nothing Ventured, Nothing Gained

In light of that independent, entrepreneurial, American spirit that the 4th of July seems to spur up in all of us, here’s a great quote from Brooks Atkinson:

"This nation was built by men who took risks - pioneers who were not afraid of the wilderness, business men who were not afraid of failure, scientists who were not afraid of the truth, thinkers who were not afraid of progress, dreamers who were not afraid of action."

Now that’s powerful stuff!

Or… How about these?

"Only those who dare to fail greatly can ever achieve greatly." –Robert F. Kennedy

"If you don't risk anything, you risk even more." –Erica Jong

And… these?

"You'll always miss 100% of the shots you don't take." –Wayne Gretzky

"Progress always involves risks. You can't steal second base and keep your foot on first." –Frederick B. Wilcox

So what are we talking about here? We’re talking about RISK! We’re talking about your willingness to do whatever it takes to get what you want.

Know this… Your tolerance for risk is in direct proportion to the amount of success you achieve. If you’re not achieving the results you want in your business, my guess is you’re not risking enough. For example:

• Spending money you may or may not have to get some help marketing your business.
• Investing the time needed to learn and leverage a new marketing strategy or tactic.
• Doing a bit of introspection or self-examination to learn more about you, what you want, or what may be holding you back.

And we can go on and on and on here however, let me ask you… Do you truly believe that what you offer can add value to someone else’s life? If not, you may want to rethink what you’re doing. But if so, what are you waiting for? I highly suggest that you try on an approach of doing whatever it takes to get your message out to your target market… anything less is just you being plain stingy. I encourage you to be unstoppable… moving all excuses to the side… step out of your comfort zone and tap into your creativity to choose the best risks to take to consistently and effectively market your business.

These are the kinds of risks that can snap you out of the doldrums small businesses often experience. Heck, in my opinion, I’m willing to bet that the failure rate of small businesses would decrease significantly in proportion to the increase in educated risk that they took.

So in closing, I’ll leave you with a question to think about and I highly recommend that you spend a few minutes with this one as your success does depend on it…. Here goes: What risk will you take today, different from yesterday that can possibly move you at least one step closer to where you want to be with your business?

© 2008 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then check out Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal' at http://www.MotivationalMarketer.com. Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute' at http://www.onlinemarketingmuscle.com/marketingminute/ , -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

When the Going Gets Tough, the Tough Get Marketing

Hear ye hear ye… The recession is coming, the recession is coming. Well let me ask you, is a recession coming? Is a recession really coming? How do you know? I tell you what, if you believe it’s coming for you, you’re right, it is coming for you. Alternatively, if you believe it’s not coming for you, you’re right again, it’s not. How could that be? Well I firmly believe that your beliefs, one way or the other, act as a self-fulfilling prophecy. Your beliefs will guide your thoughts; which in turn will dictate your actions; which ultimately will shape your reality.

Now as a marketing guy I love the media however I have to caution you, be wary of them perpetuating your fears with the belief in a recession because where attention goes, energy flows. The more people that listen and buy into this fear, the more likely it is to become reality – at least for some. And for the media, doom and gloom gets ratings and sells papers so why wouldn’t they perpetuate it.

Now I’m not saying be uniformed or ignorant, or that the media is evil or something. Just be careful what you feed your mind. Keep looking for a recession, and you’ll find it.

In my opinion there is a right way and a wrong way to circumvent or if needed, navigate through a possible recession.

First, the wrong way... The word starts spreading of a recession looming in the near future. Panic starts to spread like wildfire with the majority of small businesses tightening their belts in anticipation of the tough times to come – for the most part, they will unjustifiably go from business building mode to survival mode. And one of the first things they’ll do is cut spending. Now unfortunately for most small businesses the first line item they seem to cut is the one that provides their sustenance and momentum – the marketing. As a result, the pipeline of prospects quickly starts to dry up and their fear of a recession becomes a reality – for them at least anyway.

Now the right way… The word starts spreading of a recession looming in the near future. Panic starts to spread like wildfire with the majority of your competition cutting their marketing efforts to try and save money. In turn realizing it or not, they’ve just cleared a path for you. They’ve uncluttered the airwaves making it easier for you to stand out from the pack and get noticed by, you guessed it… your target market. So while your competition’s sales pipeline quickly dries up, yours explodes with an abundance of new prospects. Hey, your target market will listen to whoever is doing the talking. And if you’re not doing the talking, someone else will… and that someone will most likely be one of your competitors.

So in closing, trust that opportunity and abundance surrounds all of us all of the time… even amidst the possibility of a looming recession. Let your competition bow to fear. Be bold… be unstoppable… don’t let anyone or anything other than you dictate your reality.

© 2008 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then check out Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal' at http://www.MotivationalMarketer.com. Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute', -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

Technorati Tags: Dean Mercado, Online Marketing Muscle, marketing, recession, small business, competition

3 Simple Steps to Create the Business of Your Dreams – A Business that’s On Purpose

Imagine for a moment that at this same time next year, you have accomplished everything you’ve ever wanted… and more… for both yourself, and for your business.

Is that possible? Why of course! In order to accomplish that though, there are three very important components that you’ll need to put into practice:

First, be crystal clear on what it is you want.

As crazy as this may seem, in my many years of experience as a marketing coach and consultant, this is the number one breakdown I see entrepreneurs and small business owners make time and time again. They simply don’t know what they want! And believe me, it’s very difficult to get what you want if you don’t know what it is.

Essentially they’re like a dingy floating aimlessly in the ocean… instead of rowing towards a specific destination… a destination they choose… they let the tide push them around at will… all the while hoping the tide will push them somewhere good… not really knowing where that somewhere good is until they get there… and the sad truth is, is that since they’ve not chosen their destination, there’s a strong chance that they will never get what they want.

I don’t know about you, but that scenario scares me a bit. It scares me enough to dedicate ample time on a regular basis to get crystal clear on what it is I want. And the interesting part about this is that what we want, will and does change in one way, shape, or form over time… and that’s okay… that’s a good thing. There’s nothing worse than blindly continuing on a path to something we once wanted, only to find out that when we’ve gotten it, it wasn’t what we wanted any longer… as a matter of fact, we’ve wanted something different for quite a while… we’ve just negligently avoided revisiting our desires. Implementing regular checkpoints along the way should prevent this from happening.

Second, put a solid plan in place to achieve it.

I don’t care if you only take 5 minutes and jot it down on the back of a napkin… I’m a firm believer that every business needs a plan... for me, that’s both a business plan and a marketing plan. The business plan at a minimum should dictate the “who”, “what”, “when”, “where”, and “why” your business exists and your marketing plan should spell out the “how” you will get it done. The marketing plan must directly support and tie into your business plan… there’s no place for autonomy here.

As far as I’m concerned, a plan is not a plan unless it’s written down… just having it in your head doesn’t work effectively... I’m sorry to break it to you. Additionally, it’s not a viable plan unless it is shared with and supported by your team. Just like sports, business simply happens better with a team approach. Accountants, Coaches, shipping companies, your staff… these are all members of your team… get them involved... give them a chance to help you further your cause.

Third, diligently work your plan.

It’s not enough to create a plan and then file it away somewhere to collect dust. You need to diligently work that plan… making adjustments as needed along the way… all the while keeping your eye on the prize… that is, what it is you want.

So in closing, please know that there are no shortcuts here… you need all three of these components to purposely manifest what you want for your small business. If you’re unclear on how to approach these three steps, don’t be shy, get some help… bring in a coach or a consultant to help you make it happen. Bottom line is don’t be a victim of circumstance… create your business on purpose!

© 2008 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then you won’t want to miss Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal' (www.MotivationalMarketer.com). Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute' (www.OnlineMarketingMuscle.com/marketingminute), -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

Technorati Tags: Dean Mercado, Online Marketing Muscle, marketing, marketing plan, marketing coach, marketing consultant, business plan, small business

Case Study: Where Was My Contingency Plan For This One?

By Dean Mercado

Last week I experienced an unexpected yet fantastic event. One that as a small business owner would change my way of going about conducting my business forever… One that as a small business owner could potentially devastate my business… That is of course if I allowed it to by not planning for it well enough.

The event I’m speaking of was the birth of my daughter – the contingency was that she was born 2 months early… 2 months early with no advanced notice. Although personally and professionally I was prepared for and extremely excited about her coming, being a first-time Dad, there were some unknowns… unknowns that I did not foresee.

Unknowns such as:

• The emotional wear and tear on my wife and I of having to leave our daughter behind at the hospital’s Neonatal ICU for an unknown length of time. This level of personal strain most likely would seep into anyone’s professional life.
• Or, the time needed to run back and forth to the hospital every day, sometimes several times a day to be with our daughter for hours at a clip. For me, this has definitely presented several challenges including time management, scheduling, availability, client satisfaction and others as well.

And I can go on and on and on here. My point is not to sound like I’m whining or looking for sympathy or something like that but, to share some of my experience in order to help you better plan for unforeseen contingencies.

Now don’t get me wrong here, I don’t mean to speak coldly about something so glorious as the birth of my child, or the birth of any child for that matter. It’s just that contingencies such as this one do present challenges for the small business owner and need to be thought through both objectively and thoroughly and planned for carefully to minimize any potential negative impact on your business.

It’s important to note that contingencies for the small business owner come in all shapes and sizes: There are personal-related contingencies like I’ve shared with you here; there are business-related contingencies such as too many orders coming in an once – so many that you are not equipped to handle them all; and there are natural contingencies such as inclement weather that causes flooding or power outages.

So in closing, the bottom line is there will always be contingencies. And your ability to objectively think through and carefully plan for the various possibilities they may present your business will determine the depth of their negative impact on you. So do yourself and your business a major favor and don’t wait until you’re in the middle of a contingency to begin preparing for it as decisions made under duress typically are expensive ones and can hurt you. A little contingency planning goes a long way.

© 2007 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then you won’t want to miss Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal' (www.MotivationalMarketer.com). Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute' (www.OnlineMarketingMuscle.com/marketingminute), -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

Technorati Tags: Dean Mercado, Online Marketing Muscle, contingency plan, contingency planning, contingencies, small business

5 Ways to Leverage Your Voice to Market Yourself and Your Small Business

Have the gift of gab? Well lucky you because in the world of marketing, the gift of gab can be a huge asset for your small business -- that is so long as you leverage it properly.

To plant some seeds on how you can do this, here are 5 of my favorite ways to leverage your voice to market yourself and your small business:

1. Public Speaking

There are not many ways that will unequivocally set you apart from the pack as well as public speaking does. It immediately lends credibility and positions you in the mind of your target market as the obvious expert in your field.

2. Teleseminars and Webinars

If either the face-to-face of public speaking is too uncomfortable for you, or if you just want to supplement you public speaking efforts, conducting teleseminars and webinars may be the way the go. These are best used in marketing to inexpensively leverage your voice talents to both educate and allow prospects to test drive what you bring to the table for them.

3. Podcasting

Using audio to educate your target market on a regular basis via podcasts is a fantastic way to build credibility and top-of-mind awareness with your target market. Podcasting holds a certain attraction for its rather large community of enthusiasts -- almost cult-like in terms of their passion for it. And that passion can potentially be leveraged into major success for you.

4. Radio

Becoming a guest expert on business radio talk shows both on traditional radio stations as well as Internet-based ones can have a huge impact on exploding your business quickly. If you are finding it difficult getting on radio shows as an expert, start building relationships with the show hosts by calling in regularly as a listener in an attempt to add value to the show.

5. Networking

This is the forum for flexing you gab muscles. Whether it’s in person at networking events, seminars, or trade shows, or online in forums or social networking sites such as MySpace, Ryze, or LinkedIn, your ability to chat it up with your target market will definitely set you apart from the competition.

So in closing, if you happen to have the gift of gab, go with it. Continually nurture and leverage it so it can serve as a means to get you where you want to go. Typically, the marketing strategies and tactics that are based on this gift are inexpensive yet extremely effective.

© 2007 Online Marketing Muscle -- All Rights Reserved.

Want to use this article in your newsletter, blog or web site? You have my blessing so long as you include the following complete blurb with it (including links).

Liked this article? -- Then you won’t want to miss Long Island-based marketing consultant, coach, and entrepreneur Dean Mercado’s highly acclaimed marketing blog 'The Motivational Marketer’s Journal'. Additionally, for even more small business marketing and success tips, sample the latest edition of his FREE marketing tips newsletter the 'Marketing Minute', -- a weekly multimedia e-zine designed to give you a jolt of marketing wisdom in less than 5 minutes.

Technorati Tags: Dean Mercado, Online Marketing Muscle, small business, public speaking, target market, teleseminars, webinars, podcasting, podcasts, business radio talk shows, radio, networking, networking events, seminars, trade shows, online forums, social networking, MySpace, Ryze, LinkedIn, marketing strategies, marketing tactics